Excellent afternoon This is certainly my next experience with AA. The identical time very last I went thru the same problem with my baggage.
I had been fortuitous adequate to get on board American Airlines Flight #32 (LAX – JFK) on labor working day….my partner And that i were seated independently…we had a death inside the relatives and ended up gonna nyc for any funeral…….
On seven/19/2013 I flew by American Airways from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worthy of airport. I had the worst working experience I've ever had With all the American Airways Associates there and when I referred to as purchaser service they ended up no help possibly. Very first, just one of one's Associates despatched us to the wrong gate; I had to check with a consultant exactly where our flight would be departing from mainly because a gate selection was not on my boarding go. We went towards the gate instructed and have been sent to the wrong gate, because we were being at the wrong gate we didn't hear our departing flight details resulting in us to miss out on our flight. We went into the counter asking for a status of our flight due to the fact we experienced listened to nothing at all, a single AA attendant for the station was not prepared to appear anything up simply because she was typing or doing another thing. I described to her that it was significant mainly because we could miss out on our flight. She didn’t care. Regardless that there was a long line of people waiting around to talk to the one AA rep out there. I waited in line for so long as I could, I then noticed an AA consultant going for walks by and I ended her for help, she explained there was practically nothing she could do and sent us to a different AA desk. We went to that desk and we ended up advised our airplane was right there outdoors on the brink of choose off Which they would not let us around the aircraft mainly because whenever they called the AA Associates about the aircraft and inquire them to await us it will make Every person outrageous?
We just lately returned from Hayden CO. They have been begging for volunteers to give up their seats. We have been informed we would receive $700.00 Every and resort vouchers if we gave up our seats. We immediately volunteered. We were informed to attend for everybody to board the plane and they would manage the vouchers.
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Also propose that each passenger put there stick with it in size checker so all passengers are addressed equitably.
Even now endeavoring to obtain anyone to help me with my difficulty. Have despatched a message over the AA web site having a reaction that made no sense. Have known as and been informed to send out the message. I made an effort to reaction towards the information that designed no feeling And that i obtained an e-mail back stating the e-mail tackle I responded to is not is use.
I'm able to tell you this, Until There's some sort of compensation coming from A.A., I will never, ever, ever established foot on an American Airlines flight all over again ! There are too a number of other airlines that will keep on program.
We boarded the plane and there were two good gentlemen attendants. They served one particular round of drinks in a short time and never ever arrived back close to and requested if we needed the rest to drink.
My spouse And that i would like to praise our flight attendant whose title was Rhonda. It has been a few years since we happen to be addressed so royally by a flight attendant. Right now, most flight attendants “do their work’, but putting forth no additional effort and hard work. Rhonda radiated with her love for her position and her delight in American Airlines. I believe she is one of your senior flight attendants, Incidentally she presented herself. We wish that you should Speak to Rhonda and praise her for remaining such an pretty exceptional staff and Excellent flight attendant.
When we ultimately obtained an electronic mail reaction from American Airlines, the entire response time was close to one hour. Although we waited an hour, we did receive various responses to our First query:
I are already about the telephone for 3 hrs seeking to resolve an issue in which my bag was split open up and my belongings missing.
I went to my lodge and invested another FOUR hrs on the telephone with AA in an attempt to contain the bag despatched to LGA first thing in the morning, where I will be waiting around.
I was delayed on Monday feb fifteenth two times in advance of staying cancelled and bumped to Tuesday. Even though I go to this web-site used to be pissed off I comprehended. Then at 10:30pm I receive a textual content declaring my Tuesday flight was cancelled until finally Wednesday.